Hp Printer Printing Test Page But not Documents

If your HP printer is successfully printing test pages but not documents, it indicates that the printer hardware is generally functioning correctly, but there might be an issue with the software, document format, or communication between the printer and your computer. Here are some steps to troubleshoot and resolve this ” Hp Printer Printing Test Page But not Documents” issue:

Step 1: Check Document Format

  • Ensure the document format is supported by your printer. Some printers may have difficulty with certain file types or sizes. Try printing a different document type, such as a simple text file or another PDF, to see if the issue persists.

Step 2: Verify Printer Settings

  • Check your printer settings to ensure they are correctly configured for the document you’re trying to print. This includes paper size, orientation, and print quality settings.

Step 3: Update Printer Drivers

Outdated or corrupted printer drivers can cause printing issues.

  • Update Drivers: Visit the HP website, locate your printer model, and download the latest drivers for your version of Windows or Mac OS.
  • Install Drivers: Follow the installation instructions provided on the HP website or in the downloaded driver package.

Step 4: Check the Print Queue

  • A stuck print job in the print queue can prevent further documents from printing. Clear the print queue by going to the “Printers & scanners” settings, selecting your HP printer, clicking “Open queue,” and removing any existing print jobs.

Step 5: Restart the Print Spooler Service

  • The Print Spooler service manages print jobs sent to the printer. Restarting this service can resolve printing issues.
    1. Press Windows Key + R, type services.msc, and press Enter.
    2. Scroll down to “Print Spooler,” right-click it, and select “Restart.”

Step 6: Ensure Printer Is Set as Default

  • Make sure your HP printer is set as the default printer. Go to “Printers & scanners” settings, find your HP printer, and click “Manage” > “Set as default.”

Step 7: Try Printing from Another Program

  • If the issue is specific to one program, try printing from another program. For instance, if you cannot print a PDF from your browser, try printing it from a PDF reader application.

Step 8: Disable Advanced Printing Features

  • For Windows users, disabling advanced printing features can resolve compatibility issues.
    1. Go to “Printers & scanners,” select your HP printer, and click “Manage.”
    2. Click “Printer properties,” go to the “Advanced” tab, and uncheck “Enable advanced printing features.”

Step 9: Check for Windows or macOS Updates

  • Ensure your operating system is up to date. For Windows, go to “Settings” > “Update & Security” > “Windows Update” and check for updates. For macOS, go to the Apple menu > “System Preferences” > “Software Update.”

Step 10: Contact HP Support

  • If none of the above steps resolve the issue, there may be a more specific problem with your printer or computer. Contact HP customer support for further assistance.

By systematically going through these steps, you should be able to identify and resolve the issue preventing documents from printing on your HP printer.